Randy J
Milan, IL | 2020 Buick EnclaveJanuary 31, 2025
Service advisors friendly and great follow through on when my job was to be finished.
Response from Key Auto Mall
February 1, 2025Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Key Auto Mall. Thank you again for leaving us this response!
Traci B
MONMOUTH, IL | 2024 GMC TerrainJanuary 10, 2025
I was there due to an issue with my resivore cap not being put on correctly by a tech, causing car to overheat. All were very helpful and correcting the issue. I Made it clear I will not be responsible for any engine problems if any caused by this on January 9th, 2025 Ahame it is a new vehicle.
Response from Key Auto Mall
January 15, 2025Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Barrie S
Moline, IL | 2021 Buick EnclaveOctober 27, 2024
Service done very timely and complete
Response from Key Auto Mall
October 29, 2024Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Julie H
Coal Valley, IL | 2023 Buick EnclaveOctober 16, 2024
Professional, kept me updated on the status of my car and the issue that was found.
Response from Key Auto Mall
October 18, 2024Hi, we are so pleased you enjoyed your visit to Key Auto Mall! Please let us know if there is anything else we can do for you; we are more than happy to help!
James J
ROCK ISLAND, IL | 2024 GMC 3500HD SierraAugust 23, 2024
very helpful even after the sale, very nice group of people.
Response from Key Auto Mall
August 26, 2024Hi, we are so happy to read such a great review about Key Auto Mall! Thank you, and have a fantastic day!
Brian M
Lynn Center, IL | 2002 Chevrolet Monte CarloAugust 9, 2024
EXCELLENT TO WORK WITH!!!
Response from Key Auto Mall
August 12, 2024Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Richard T
Eldridge, IA | 2020 Chevrolet EquinoxJuly 25, 2024
Fast, friendly service. Great experience!
Response from Key Auto Mall
July 28, 2024Hi, thank you so much for your high rating. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Key Auto Mall!
Patricia R
Rock Island, IL | 2023 Buick EnvisionJuly 19, 2024
Always polite and friendly people who explain clearly what is going on and do good work.
Response from Key Auto Mall
July 24, 2024Wow, it's experiences like yours that really keep us motivated! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Charlotte J
Milan, IL | 2019 Buick EnclaveJune 19, 2024
Labor seemed expensive for replacing gaskets. Parts were only $40…yet labor $700??
Response from Key Auto Mall
June 24, 2024Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Jamie V
ERIE, IL | 2017 Chevrolet 1500 SilveradoJune 8, 2024
It was our first oil change which the sale Manager and sales rep told us was FREE!!! The lady at the counter argued with my wife about it being free. So once again Key does not communicate with other employees about what is happening in the store. Kind of like when you put a new motor in a truck and don’t tell the salesman so he can LIE to the customer when asked is anything wrong with this?
Response from Key Auto Mall
June 10, 2024On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
