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  • Sue S

    Port Byron, IL | 2023 Buick Encore GX
    Confirmed Service Review
    June 29, 2026
    It was done correctly

    Response from Key Auto Mall

    June 30, 2026
    Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
  • Mary D

    Moline, IL | 2023 Buick Encore GX
    Confirmed Service Review
    May 6, 2026
    I liked the waiting room and the washer blade works great

    Response from Key Auto Mall

    May 8, 2026
    Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
  • David K

    Orion, IL | 2026 GMC Terrain
    Confirmed Service Review
    April 27, 2026
    great

    Response from Key Auto Mall

    April 29, 2026
    Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
  • Barbara R

    Moline, IL | 2023 Buick Envision
    Confirmed Service Review
    April 10, 2026
    Courteous staff. On time. Solved problems immediately. We trust Key with our vehicle service needs.

    Response from Key Auto Mall

    April 11, 2026
    Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
  • Louis C

    Bettendorf, IA | 2022 GMC Canyon
    Confirmed Service Review
    April 4, 2026
    I didn't have to wait long for my service to be completed. They honored my discount coupon.

    Response from Key Auto Mall

    April 5, 2026
    Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
  • James A

    Le Claire, IA | 2025 Buick Envision
    Confirmed Service Review
    February 11, 2026
    It was fine.
  • Toni M

    Moline, IL | 2023 Buick Envision
    Confirmed Service Review
    January 23, 2026
    I went in for an oil change and a tire rotation. The service department called me and told me that my tires were not in need of a rotation and they saved me money with just an oil change. I appreciate the honesty and being there for their clients. I will be back

    Response from Key Auto Mall

    January 24, 2026
    We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
  • Floyd U

    New Windsor, IL | 2024 Buick Envision
    Confirmed Service Review
    January 9, 2026
    Great visit. I was.in and out in no time at all..

    Response from Key Auto Mall

    January 10, 2026
    Thank you for the positive feedback. We’re glad your visit was quick, smooth, and hassle-free.
  • Larry D

    Moline, IL | 2017 Buick Enclave
    Confirmed Service Review
    January 2, 2026
    I'll be back

    Response from Key Auto Mall

    January 3, 2026
    We love hearing that! Thanks for your support, and we look forward to serving you again soon.
  • Edward S

    Blue Grass, IA | 2019 GMC Canyon
    Confirmed Service Review
    August 19, 2025
    The people were very nice, and helpful. I was upset that the diagnostic inspection was so expensive, I thought that just inspecting the vehicle and determining the problem would be part of the repair, not a separate cost. Especially for a repair that was estimated for over $4,000.00 the diagnostic cost of over $200 should have been part of final bill, or deferred until work was completed. I also purchased a new Key FOB at a very expensive $175.00 and was charged $94.00 just to program. $94.00 just to Program a key FOB I felt was robbery, for an almost $200 item - programming to my vehicle should have been MUCH less.

    Response from Key Auto Mall

    August 20, 2025
    Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.