Toni M
Moline, IL | 2023 Buick EnvisionJanuary 23, 2026
I went in for an oil change and a tire rotation. The service department called me and told me that my tires were not in need of a rotation and they saved me money with just an oil change. I appreciate the honesty and being there for their clients. I will be back
Response from Key Auto Mall
January 24, 2026We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Floyd U
New Windsor, IL | 2024 Buick EnvisionJanuary 9, 2026
Great visit. I was.in and out in no time at all..
Response from Key Auto Mall
January 10, 2026Thank you for the positive feedback. We’re glad your visit was quick, smooth, and hassle-free.
Larry D
Moline, IL | 2017 Buick EnclaveJanuary 2, 2026
I'll be back
Response from Key Auto Mall
January 3, 2026We love hearing that! Thanks for your support, and we look forward to serving you again soon.
Edward S
Blue Grass, IA | 2019 GMC CanyonAugust 19, 2025
The people were very nice, and helpful. I was upset that the diagnostic inspection was so expensive, I thought that just inspecting the vehicle and determining the problem would be part of the repair, not a separate cost. Especially for a repair that was estimated for over $4,000.00 the diagnostic cost of over $200 should have been part of final bill, or deferred until work was completed. I also purchased a new Key FOB at a very expensive $175.00 and was charged $94.00 just to program. $94.00 just to Program a key FOB I felt was robbery, for an almost $200 item - programming to my vehicle should have been MUCH less.
Response from Key Auto Mall
August 20, 2025Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Kendra W
Davenport, IA | 2014 Buick LaCrosseJune 24, 2025
Everyone very helpful
Response from Key Auto Mall
June 25, 2025Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
Floyd U
New Windsor, IL | 2024 Buick EnvisionJune 20, 2025
It was mostly ok. I brought my Envision in for a scheduled appointment time, 11:00 AM. I was there 5 minutes early. I talked too, the first service guy I saw, William, and told him loudly enough for the rest of the folks in the service department to hear, that I'd be waiting for them to finish the oil change and tire rotation in their customer waiting room. I sat there until 12:20 PM waiting to be notified that this routine work was done. Finally, I went to check on the progress. Not seeing William, I asked another lady, also a service advisor about the progress on my vehicle. She discovered it had been completed for some time saying they didn't know I was waiting and apologizing for my long wait time. This isn't the first time I've been disappointed by the service department here. Last October, their failure to correctly diagnose an issue on my 2019 Silverado caused me to spend over $1500 to replace 2 grounding straps that probably cost $100 bucks. I've never quit on a dealership because of the sales department, but I have quit many because of their service departments.
Response from Key Auto Mall
June 21, 2025It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Carla W
SILVIS, IL | 2021 Buick EncoreJune 17, 2025
Per usual - great service at Key- very friendly and always quick!
Response from Key Auto Mall
June 18, 2025Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
Ronald B
Milan, IL | 2024 GMC Sierra 1500June 9, 2025
Very courteous and quick.
Response from Key Auto Mall
June 10, 2025Hi, thank you for taking the time to leave a review for us at Key Auto Mall! We're looking forward to your next visit!
Cheryl F
Orion, IL | 2015 GMC TerrainJune 2, 2025
Tires were rotated. One was not inflated 30 as much as the other 3 tires @35.
Response from Key Auto Mall
June 3, 2025Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
John K
Moline, IL | 2024 Buick Encore GXMay 28, 2025
Oil change was done in reasonable time.
Response from Key Auto Mall
May 29, 2025Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
